Question 1

What exactly do I receive when I buy a voucher?

Accepted Answer

You receive a digital exam voucher code (and, where applicable, a serial number) that you redeem directly with the exam provider or testing partner when you book your exam.

Question 2

When is my voucher code released?

Accepted Answer

Voucher codes are released only after the payment provider confirms your payment. Codes then appear in your account voucher library and are sent to the email address on the order.

Question 3

Are vouchers region-specific?

Accepted Answer

Many are. Each listing shows the region it is valid in. It is your responsibility to confirm the region matches where you plan to sit the exam before purchasing.

Question 4

How long is a voucher valid?

Accepted Answer

Validity varies by product and is shown on each voucher's detail page. Expired vouchers cannot be extended or refunded.

Question 5

Can I get a refund?

Accepted Answer

Unused vouchers may be eligible for a refund under the terms set out in our refund policy. Once a code has been viewed or redeemed it is generally non-refundable.

Question 6

Do I need an account to buy?

Accepted Answer

No — you can check out as a guest. Creating an account lets you keep your order history and voucher codes in one secure place.

Question 7

Does a voucher guarantee I will pass?

Accepted Answer

No. A voucher pays for an exam attempt. It does not guarantee a pass, a certification, or eligibility to sit a particular exam.

Frequently asked questions